Frequently Asked Questions

Returns & Exchanges

Not 100% satisfied with your candle from us? Let us know and we’ll make it right. Just contact us at We are committed to ensuring you’re happy with your purchase!


Our Candles

Why Soy wax?
Pure soy wax is the optimal choice for scented candles. Here’s why:

  • Healthier for your lungs: Unlike paraffin wax candles which are derived from petroleum, soy wax candles are vegetable-based, non-toxic, and release no known carcinogens into the air.
  • Cleaner for your home: Soy wax burns cleaner than paraffin wax, which means you won’t discolor walls, furniture and textiles from high amounts of airborne soot.
  • Better value: Soy-based candles burn up to 50% longer than paraffin candles of the same volume jar, and the slower burn time produces stronger, more consistent scent diffusion throughout your home.

What ingredients do you use in your candles?
We’re proud to use 100% pure soy wax from soybeans grown in America’s Midwest. All of our candles are phthalate free and contain no dyes or preservatives. We carefully select only sustainable, all-natural, and recyclable products across our entire line. All ingredients are listed on each product’s page.

Do you use essential oils in your candles?
We use fragrance oils that combine essential and botanical oils. Our oils are designed to bind effectively to soy wax in order to maximize scent throw, minimize soot, and produce a clean long-lasting burn.

Can I recycle the jars?
Absolutely! Our glass containers can be reused, repurposed, or recycled. If reusing, be sure to give them a good clean after burning through your candle.

Are your fragrances strong?
Everybody’s perception of scent strength is different. But for over 17 years, customers have told us that Aglow’s soy candles are the strongest and cleanest they’ve burned. That’s because we’ve tested and perfected our ingredients and formulas to maximize scent throw and burn time. If you’re overwhelmed by the strength of scent, consider moving the candle to a larger room. Likewise, burning the candle in a smaller space will ensure you enjoy the benefits of our wonderful scents.

How long do your candles burn for?
Our 9 oz. candles burn for 40-50 hrs. Check out our Candle Care page to learn more.

Orders & Shipping

Where can I buy Aglow candles in my area?
As a growing small business, we’re working hard to bring our product to small businesses across the country. If you know a place that is a good fit to sell our candles, send us a note at In the meantime, you can purchase right here on our website!

Do you offer wholesale opportunities or pricing discounts for large orders?
Absolutely! We love to partner with wholesalers. Visit our Wholesale Partners page to learn more about becoming a wholesale partner. If you’re not a wholesaler but curious about discounts on larger orders, contact us at and we’ll work something out.

Can I change / cancel my order?
If you haven’t received your shipment confirmation e-mail, reach out to us at and we’ll help you change or cancel your order. If your order has already shipped and you’re not satisfied with your purchase, let us know and we’ll make it right.

How long will it take my order to arrive?
It takes about 3-5 business days for orders to process and ship.

Do you offer a candle subscription option?
Yes! When adding your desired product to your shopping cart, select “Subscribe” and choose how often you’d like to receive your product. We’ll send you an email reminder 3 days before your next shipment and an order confirmation email once your order has been placed. You may cancel at any time.